DELANO DIRECTION TERMS OF SERVICE

Effective August 10, 2026

These Terms apply to the Delano Direction digital products described below. The checkout and order confirmation state the product, price, and delivery details for your purchase.

CONTACT

Questions about a product, delivery, billing, refund, privacy request, or these Terms may be sent to [email protected].

CHOOSE WHAT TO SELL — $27 ONE-TIME PERSONALIZED PLAN

Choose What to Sell is a personalized, AI-assisted written plan based on the buyer's answers to seven intake questions. The plan identifies one practical offer direction, who it can help, the first version to test, a starting price or price range with assumptions, three ways to talk about it, and a seven-day test.

The purchase is $27 paid once and is not a subscription. After successful payment, the buyer must complete the intake before the plan can be created. The delivery workflow checks paid status, creates the plan from the submitted answers, and emails it to the address used by the buyer. If it is not received within one business day after the paid intake is completed, check spam and email [email protected].

A full refund may be requested before the intake is submitted and before personalized work begins. After the intake is submitted and personalized work begins, the purchase is not automatically refundable. Delano Direction will review duplicate charges, non-delivery that cannot be corrected, and a materially defective plan that cannot be corrected. Refund requests must be emailed to [email protected].

30-DAY BUSINESS LAUNCH — $497 ONE-TIME PROGRAM

The 30-Day Business Launch is a self-directed online program for adults building the first working version of a small business. It includes a guided curriculum, templates, decision tools, AI-assisted drafting exercises, a customer portal, and a completion checklist. Program access lasts 12 months from purchase.

The price is $497 paid once and is not a subscription. A customer may request a refund within seven calendar days of purchase by emailing [email protected]. After that period, payments are not automatically refundable. Delano Direction may provide a refund when required by law or when access cannot be delivered and a reasonable correction does not solve the problem.

AI-ASSISTED MATERIALS

AI-assisted strategy, offer language, copy, and recommendations are drafts for the customer to review. Customers are responsible for checking facts, claims, prices, policies, intellectual-property rights, and customer-facing material before using or publishing it.

CUSTOMER INFORMATION

Provide accurate information and only information you are authorized to share. Do not submit passwords, authentication codes, payment-card details, health records, legal records, financial records, government identifiers, youth information, or confidential third-party data through an ordinary intake form or email.

PRIVACY AND COMMUNICATIONS

Delano Direction uses information reasonably needed to process payment, deliver the purchased product, provide support, maintain records, and meet legal obligations. Details appear at https://delanodirection.com/privacy-policy. Purchase and service messages are used to deliver and support the order. Optional follow-up messages may be stopped using the available unsubscribe method or by emailing [email protected].

ACCOUNT AND MATERIALS

Program and portal access are for the purchasing customer. Customers may use their completed plans and templates in their own business. Delano Direction retains its pre-existing methods, templates, prompts, software, and general know-how. Program materials may not be resold, republished, sublicensed, scraped, or distributed.

THIRD-PARTY SERVICES

Delano Direction may use third-party payment, email, automation, AI, analytics, hosting, and portal providers. Those providers control their own availability, security, billing, and terms. Customer-owned domains, software, messaging, processing, and other third-party costs are not included unless the order page says otherwise.

CHANGES AND SUPPORT

Delano Direction may update these Terms prospectively as products change. An update does not rewrite a completed order. For support, billing, refund, cancellation, or privacy questions, email [email protected].